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Frequently asked questions

Authenticity, shipping, cancellations, returns and how we pack your order.

Are your products authentic?: Yes. We sell only authentic Pokemon, One Piece, and other collectible products.
Are products factory sealed?: Yes, unless otherwise noted in the product description.
How quickly do you ship?: Most orders are processed within 1 to 2 business days.
Which carriers do you use?: We ship using UPS and USPS.
Can I cancel my order?: Yes. Orders may be canceled within 15 minutes of purchase.
Do you accept returns?: Returns are accepted only for items damaged during shipping. Please contact us within 48 hours of delivery with photos of the package and damaged item.
How are items packaged?: All orders are carefully packaged, bubble wrapped, and each item is photographed before shipment to document its condition.
How can I contact you?: Email: atxoniqed@gmail.com
Phone: (512) 806-1322

Still not answered? Send us a message and we'll get back to you.